Support in a mental health crisis

If you, or someone you know, has, or is likely to cause harm to themselves or others, please dial 999 from any telephone.

Places to call


The Bristol Mental Health Crisis Line (24 hours) is staffed by dedicated clinical staff who can assist and respond to a crisis. Call them on 0300 555 0334

Samaritans (24 hours) – 0117 983 1000 (local call charges apply) / 116 123 (free to call)

YoungMinds Crisis Messenger Service (24 hours) – text ‘YM’ to 85258 for support via text.

Your local GP surgery may be able to schedule you an emergency appointment. For more details, call your local surgery. Additionally, the NHS’ ‘111’ telephone service may also be able to arrange an appointment for you.

Places to go


The Bristol Sanctuary can provide a place to go during an episode of acute mental or emotional distress.

  • You can call them on 0117 9542952 or text to 07709 295 661.
  • The Sanctuary is located at 1 New Street, St Jude’s, Bristol, BS2 9DX.
  • Current operating times (Friday to Monday 6pm – 00:30am)


Accident and Emergency departments can also provide support. The following list is of Accident and Emergency departments in the Bristol area. All are open 24 hours a day, 7 days a week, including bank holidays.

  • Southmead Emergency Department (Brunel building, Southmead Hospital, Southmead Road, Bristol, BS10 5NB)
  • Bristol Royal Infirmary Emergency Department (Upper Maudlin Street, Bristol, BS2 8HW)
  • Bristol Royal Hospital for Children (16 and under) Emergency Department (Paul O’Gorman Building, Upper Maudlin Street, Bristol, BS2 8BJ)